One call away...
Recently, one of our call takers, Michelle, took a phone call that was both disturbing and put to the test the training our call takers, dispatchers and officers receive.
A woman called to say her mother had made a threat to harm herself with a gun, but she didn't know where her mother was located.
Michelle quickly gathered information including the type of car the despondent mother was driving and our officers began the search. Then, Michelle called the mother's phone and it was obvious she very reluctant to tell us where to find her.
After several minutes of conversation, we decided to bring in one of our CNT (Crises Negotiating Team) officers into the dispatch center to take over the call. Officer Scott Navas compassionately listened and made repeated attempts to find out where she was. It took about 90 minutes, but eventually, she opened up and revealed her location. Our officers in the field were able to help her and bring this story to a happy conclusion.
This is another example of how, even in what seem like desperate situations, you can reach out for help and our skilled and caring folks in the Hayward Police and Fire Communication center will be there for you.
When dealing with depression and suicidal thoughts please seek help. And, you can reach out to the National Suicide Prevention Lifeline at (800) 273-8255.