***FREQUENTLY ASKED QUESTIONS***
POST HURRICANE IRMA
• Is the Island open?
Yes, entry to Treasure Island is open to the public and
a barrier island re-entry hangtag is not required for access.
• Are the city streets accessible?
Yes, the streets are accessible, however, when issues are reported the Police Department and Fire Department will respond and assess. If a closure is required we will send updates. Currently there are low hanging lines that have been reported, however, those streets have been blocked.
• Is power restored to Treasure Island?
In some areas but not all. Intermittent areas of Central, Sunset Beach, and Paradise Island have power but most of Isle of Palms and Isle of Capri have not had power restored.
• When will power be restored?
Unknown, however City staff is working with our Duke Energy partners to prioritize our outage. Duke Energy offers a power outage map online for updates: https://outagemap.duke-energy.com/fl/m.html
Most of Paradise and Sunset areas appear to have power, with the central City being spotty. The Capri, Palms and Sunshine areas largely do not have power due to a feeder issue, therefore, it may be several days or even a week until power is restored to these areas.
• What is the update with the City sewer system?
While we have increased power throughout the island compared to yesterday, however, please continue to conserve water. Examples how to limit water usage: turn off irrigation systems, limit laundry and washing, showers, and flushing. We are asking
for your cooperation until electric power is fully restored throughout the island and we can resume normal operations.
• What is the damage report for Treasure Island?
Staff’s initial assessment is that we fared pretty well with no significant damage or storm surge. Many trees and fences are down, as well as a lot of debris; however, very little structural damage has been reported.
• When will City Hall reopen?
Wednesday, September 13, 2017, at 8:00am, but we are here today (Tuesday, 9/12/17) to answer calls if you have questions or concerns. City Hall’s phone number is (727) 547-4575.
• When will city services resume?
Residential garbage services will resume Thursday, 9/14/17. Yard waste can be set out and city staff will begin to pick it up today. If you have construction debris, pile it separately in a location that can be accessed by a claw truck (e.g. not near overhead wires, poles, mailboxes, or vehicles).
• How can I help?
If you would like to volunteer to assist fellow neighbors, contact Diane at (727) 547-4590.
• Is there a location where I can charge my mobile phone
Yes, even though City Hall is closed today, we have opened our lobby and set up a charging station that is accessible to the public. We can accommodate a handful of people at a time.
• How can I get more information or updates?
The city will send urgent notifications through our Code Red alert service, as well as update our website and social media sites with updates as they occur. If you have not signed up to receive
Code Red notifications, please be sure to do so by going to this