Attention Business Owners:
You likely are already aware that a robbery can occur at any time. Please share this information with your staff to keep them safer, and assist our department in the event of a robbery.
If a robbery occurs, please follow these steps to give us the best chance to preserve your safety and catch the suspect…
1. CALL 911 FIRST: Give the best & most accurate description of the suspect you can. If you need medical attention, let the dispatcher know what your injury is so we best know how to treat it on scene. There will be time to alert store owners later.
Example: White male, 6’ tall, about 200 lbs., wearing a black jacket, blue facemask, and jeans. He left east on ___________ Street in a green Chevy truck. The license plate was ABC123. A black hand gun was brandished during the robbery.
2. AFTER THE SUSPECT FLEES: Lock all doors and windows. Shut off lights. Your business should present as being CLOSED. Change signs from Open to Closed. Pull up any security video footage of incident. DO NOT TOUCH anything that the suspect had contact with or damaged during the incident.
3. WHEN POLICE ARRIVE: If still on phone with dispatch, disconnect and speak directly with the officer. The first officer on scene will provide the information over the radio for additional incoming units. Be prepared to write down a witness statement, review security footage, and discuss the incident further with the investigating officer.
- After police arrive and conduct their initial investigation, then feel free to call management, other employees, or anyone else to alert them of the incident.
- If you cannot access the security footage, please help us get in contact with someone that can ASAP. Have management contact information readily available.
- Reporting the incident to 911 immediately after it happens is crucial. Any delay costs us valuable time that we could use to get further information, set up a perimeter, and pursue/catch the suspect.
- If you are not sure of compass directions, use a landmark. Example: “The suspect left on foot towards the Burger King.”
- Understandably, this can be a traumatic incident. Do your best to stay calm and always remember to call 911 right away. Provide only accurate information, to the best of your ability.
Here are some tips to prevent crime from effecting your business:
1. Keep windows clear for a better line of sight. Avoid covering windows with advertisements. This allows for "natural surveillance." Your staff can see further outside, and our patrol can see inside from their cruisers.
2. Make sure security cameras are in good working order and positioned to cover all areas of the business.
3. Keep your business and parking areas well-lit and clean.
4. Report suspicious activity around your business to the police. Report it in real time, not hours later. For non-emergencies in Walker, call 616-453-5441.
5. Stay updated on trends in the community. Are several other area businesses being robbed? Watch the news and check our department social media page for alerts. Our page can be found at “City of Walker Police Department” on Facebook.
6. Stay aware of your surroundings, especially during solo shifts and near closing time. If possible, always have at least two staff members working at a time. Never hesitate to call 911 if something seems abnormal.
7. Be sure staff members know the address of your business and are properly trained on how to call for emergency assistance.
If you would like to have your business surveyed for security purposes, or have any other questions regarding robbery prevention, you can contact our Community Resource Officer at email@example.com.