The Melvindale Police Department’s transition to the Central Dispatch has been successful. The following highlights briefly describe the service benefits:
1. Police Staffing – Eliminating the need to answer phones allows the opportunity to redeploy senior command officers to other police duties and responsibilities. These senior command officers will be on road patrol handling calls and citizen concerns. This provides a substantial benefit to the community to have these additional senior law enforcement professionals dedicated to the work they are trained to do.
2. Medical Emergency: Four years ago the Melvindale Fire Department successfully combined fire/ambulance services with Dearborn Fire Department. Prior to Central Dispatch, the Melvindale Police Department transferred 911 ambulance/fire calls to the City of Dearborn dispatch center to contact the Fire Department. Since entering Central Dispatch, all 911 calls are answered and dispatched immediately. This “best practice” procedure eliminates phone call transfer time thus increases response time.
3. Dispatch Staffing – Previously, one desk officer answered the 911 Calls, Non-Emergency calls, Non-Police related calls, maintained jail prisoners and supervised the road patrol. During emergencies that involved multiple simultaneous 911 calls, this “one officer” operation did not allow them to answer the calls efficiently. This previous inefficiency was a concern for public safety during emergencies. The Central Dispatch provides the services of multiple highly-trained dispatch professionals to answer all calls.
4. The five-year Central Dispatch contract is zero cost to the taxpayers.
5. The Melvindale Police Department’s patrol operations, staffing levels and services will remain the same and continue to operate seven days per week and twenty-four hours per day.
6. The Police Department and City Hall will now have the same hours of operation:
Monday – Friday 8:30a.m. – 12:00p.m.
Monday – Friday 1:00p.m. – 4:30p.m.
Monday – Friday 12:00p.m. – 1:00p.m.
Saturday, Sunday and Holidays
7. During closed lobby hours, the call box located at the front entrance of City Hall may be utilized. The call box is a direct line to the Dearborn Dispatch Center. Upon your request, Officers will immediately be dispatched to your location.
8. Closing the lobby during those times allows the Police Department to redeploy the officer who would previously be answering phone calls to now work the road.
9. If the nature of your call is not an emergency, use the unchanged non-emergency phone number (313)429-1070 and listen to the extension prompts to be connected to the service division you wish to speak with, ie., dispatch, detective bureau, animal control.