Text to 911 has been implemented in Platte County, Nebraska. The Columbus Police Department is currently the 911 center for Platte County. The text to 911 system is designed primarily for deaf, hard of hearing and speech impaired citizens. However, if making a voice call would directly endanger the person calling 911 then texting would be an option.
It is important to note, calling 911 remains the fastest and most efficient way to request emergency assistance.
Text to 911 calls will be handled similar to wireless 911 calls and TTY911 calls. The calls will be received through the 911 system. Because of the lack of accurate or reliable address/location information, the priority will be to determine the caller’s exact location. Without the location information, emergency response cannot be sent.
If it is determined, the caller is not with Platte County, the call cannot be transferred to the correct jurisdiction. The individual will then be instructed to call 911 so they can be transferred to the correct 911 center.
When the dispatcher disconnects the call, an automatic message will be sent advising the caller they have been disconnected. The caller should call 911 by voice or originate a new text message if they need additional assistance.
Since this service is not currently supported by, all cell phone carriers or other 911 centers in the region. If you attempt a text and it is not supported, you will receive a message advising you that you must make a voice call to 911 or that Text to 911 is not supported in your area. The following cell providers have been tested to work in Platte County: AT&T, Sprint, US Cellular and Verizon. Currently our text capabilities are limited to English only.