OPT-OUT POLICY; DATA REMOVAL REQUESTS
Removing Your Information From Its Original Source
Please be aware that arrest and court records may be obtained from official public records custodians or repositories such as state and local offices, agencies, courts, and departments. These custodians make records available upon request to the general public. If you want to correct or remove your official public record, or make your official public record unavailable for public access, you will need to contact the relevant state or local office, agency, court, or department to make your request. The process by which you may request for your official public record to be corrected, removed, or made non-public may vary, so please check with the relevant state or local office, agency, court, or department for details.
Removing Your Information From Our Search Results
As a courtesy, you may opt-out of having your information included in the data that appears in search results on this website. Your identifying information such as your name, address, phone number (as it appears on this website) will be withheld/removed upon written request submitted to our Data Management Department, as further explained below.
It is vital that we can confirm your identity so we may locate and remove your information from our databases. For us to do this, we require that all data removal request forms are accompanied by official proof of identity, such as a state issued ID or a driver's license. This will ensure that we have fully matched the information you would like removed with the information stored on our databases. Please be sure to obscure or redact your photo and ID/driver's license number prior to sending us the copy of one of these documents.
We understand that you may have some security concerns when sending us your information. We wish to reassure you that we abide by very stringent security protocols. All information you provide through the data removal request process is ONLY used for the purposes of removing data from our databases. The information you submit to us is not stored, shared, sold, or used for any marketing purposes. It is used strictly to facilitate your data removal request.
Please print and complete the Data Removal Request form available at opt_out_form.pdf
Be sure to include any of the following reasons for your request:
- You are a state, local or federal law enforcement officer or public official and your position exposes you to a threat of death or serious bodily harm.
- You are a victim of identity theft.
- You are at risk of physical harm.
- You have evidence the record is incorrect or expunged.
To help us locate the information you wish to be removed/withheld, you may provide us with the location of the data in question in a form of website/URL link.
Please fax or mail your Data Removal Request along with your proof of ID and copies of any applicable court orders to:
Fax: (617) 507-0410 (This fax number is for data opt-out requests ONLY. The Opt Out Compliance Department does not manage any customer related issues)
Opt Out Compliance Department
P.O. Box 990043
Boston, MA 02199
Please allow upwards of 30 days for us to fully process your Data Removal Request.
Please note: We do not process Data Removal Requests by email or over the phone. We may not be able to process incomplete requests which are missing proof of identification and/or vital information such as name, address and date of birth.
What Happens Next
Although most information is usually removed or blocked permanently, we do not guarantee the information will not be available again in the future, as we are not in direct control of the information distributed and obtained from official public records/government or third party sources. It is for this reason that we recommend you contact the custodian of the original record to request it be removed or corrected.
In addition, we have no control over any information displayed by other online public records vendors, and your Data Removal Request will not remove information from third party websites or search engines.
Finally, be aware that even after we have removed a record in response to your request, that record may continue to appear in search engine search results until the search engines (Google, Bing) re-index our site. We have no control over how quickly that re-indexing takes place. You may wish to request that those search engines remove the outdated results.
We are not a "consumer reporting agency" as defined by the FCRA, as we do not provide any data for use in credit, insurance, or employment screening. We explicitly prohibit the use of our service and the data it supplies for such purposes.